Gregg & Donna Burt
Ten months have passed since we moved into our new home and I wanted to wait no longer to tell you and your team how pleased we are that we chose Sterling Custom Homes to build for us. I waited this long to write this letter so that we could really get a solid feel for the home, with plenty of time to truly experience it. Suffice it to say that these months have reaffirmed to us the level of quality and attention to detail that Sterling is known for. We really love our Chateau du Lac.
Our project was a big one, with difficult lakefront and hillside slope complexities, along with a heavy dose of customer (Donna and Gregg) specific requirements and demanding expectations. Nevertheless, we were extremely impressed with Adam and Vick, especially, as they dealt with the inevitable challenges and made all the right decisions as they arose. Those two guys deserve a medal, having diligently and intelligently managed the construction of an absolutely stunning, quality built palace (in our eyes anyway). You should be proud that your folks worked with us with incredible patience and the highest degree of respect for the customer, even under presssure.
Finally, your team deserves notable accolades as relates to the level of service and follow-up after the home was completed and we moved into it. Naturally there are always a few things to do after the close, and I have to say that we were incredibly impressed with the prompt and efficient support we received from Sterling, well beyond any reaonable follow-up period. Vick and his folks diligently addressed each issue thoroughly, professionally and promptly. Even now I feel like I could call Sterling if we had an issue, and it would be resolved without debate or delay. As we have all heard the horror stories of how some builders disappear after the close, this was the furthest thing from the truth with Sterling.
Duke, we hope you are as proud of your creation as we are. There are always difficult and stressful times in large complex projects, but we are extremely pleased and proud that we chose Sterling, and we highly recommend your company wherever and whenever we get the opportunity. We consider the Sterling team our friends, and please thank each one of them for us.